The implementation of a technology solution isn’t quite the “finish line” of any project. A solution’s real value begins when end users actually use it. But solution adoption can be a bumpy road.
Yellow Brick’s methodology, business acumen, and specialized expertise in Salesforce technology and process design all are important aspects of how we add value – and how we ensure the ultimate goal of your solution’s acceptance by your end users.
Adoption Doesn’t Have To Be a Rough Road
Yellow Brick can increase your adoption of your Salesforce solution(s) in these scenarios:
A Yellow Brick-Developed Salesforce Solution
During the design and development of your Yellow Brick Salesforce solution, we collaborate closely with your users to define, prioritize, apply, and reiterate processes and requirements that are the basis for your solution. Once the solution is implemented, we follow up with detailed user training. Our approach includes both your stakeholders and your end users throughout our iterative process. Their ongoing input ensures that:
- We understand the underlying processes and align your solution accordingly
- Your end users “buy into” the solution because, through their active involvement in the design process, they have helped build it
The end result? A more effective Salesforce solution that your users will embrace.
An Existing Salesforce Solution
Yellow Brick can improve the adoption of your existing Salesforce implementation – even if we didn’t work on it originally. There are several reasons why the adoption of an existing solution may be lagging, and several ways Yellow Brick can help:
- Your business has changed
With our blend of business and technical expertise, Yellow Brick is well-positioned to help you redefine your business requirements and optimize your existing Salesforce solution so that it supports your business today – and is designed to grow with you.
- The solution doesn’t quite meet your users’ expectations or fit the way they work
If your users weren’t part of the original design, an existing solution may not be supporting how they work. Yellow Brick elicits your end-users’ input about their requirements and processes, then adjusts the solution to work the way your users work.
- Users may not know how to use the solution
Your workforce is changing constantly. As people move in and out of positions and new people come on board, they simply may not know how to use an existing Salesforce solution. Yellow Brick’s custom training programs get everyone up to speed and using your solution – effectively.
A Clear Path to Success
Yellow Brick can ensure that your users are maximizing the full functionality of your Salesforce solution – regardless of who built it. From our collaborative approach to optimization to process design to custom training, Yellow Brick will ensure a rewarding Salesforce experience for your users.